Return and Refund Policy

At Win Sin Trading Sdn Bhd (referred to as “we”, “our”, or “us”), we aim to ensure that you are satisfied with your purchase. If you are not completely satisfied with your purchase, we are happy to assist you with returns and refunds as per the terms below.

1. Returns

We accept returns of products purchased from our website under the following conditions:

• Timeframe: Returns must be made within 30 days from the date of delivery.
• Condition: The product must be unused, undamaged, and in its original packaging. Items that have been opened, used, or altered in any way cannot be returned.
• Proof of Purchase: A valid receipt or proof of purchase must accompany the return.
• Return Authorization: Before returning an item, please contact our customer service team at enquiry@winsin.net or call +603 2142 0603.

2. Non-Returnable Items

The following items are non-returnable:

• Items that have been opened or used
• Customized or personalized products
• Clearance or sale items
• Digital products or services (if applicable)

3. Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund. If your return is approved:

• Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to be reflected in your account, depending on your payment provider.
• Refund Amount: The refund will be for the purchase price of the returned item(s), excluding any shipping, handling, or other fees. If the return is due to a defect or error on our part, we will also cover the return shipping costs.

4. Exchanges

If you wish to exchange an item for a different product, we recommend returning the original item and placing a new order. Please follow the return process above and contact our customer service team for assistance with placing a new order.

5. Damaged or Defective Items

If you receive a damaged or defective item:

• Please contact our customer service team immediately at enquiry@winsin.net or +603 2142 0603 with a description of the issue and photos of the damaged item.
• We will assess the issue and, if applicable, provide a replacement or refund.
• In such cases, we will cover the return shipping costs for the defective item.

6. Shipping Costs

• Return Shipping: Customers are responsible for the cost of return shipping, unless the item is defective or we made an error with the order.
• Original Shipping: Shipping charges are non-refundable unless the return is due to a fault on our part.

7. How to Return an Item

To return an item, please follow these steps:

1. Contact our customer service team first.
2. After discussion, pack the item securely in its original packaging.
3. Send the item to the return address provided by our customer service team.

8. International Returns

For international customers, you are responsible for the return shipping costs. Additionally, customs duties and taxes may apply when returning items from outside Malaysia. Please be aware that we cannot refund customs fees, and the return process may be delayed due to customs inspection.

9. Changes to This Return and Refund Policy

We reserve the right to update or change this Return and Refund Policy at any time. Any changes will be posted on this page, and the updated effective date will be noted at the top. We encourage you to review this policy periodically for any updates.

10. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us:

Win Sin Trading Sdn Bhd
No. 10-10 Jalan Brunei Selatan,
Off Jalan Pudu,
55100 Kuala Lumpur, Malaysia
Phone: +603 2142 0603
Email: enquiry@winsin.net